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We’re The Clean Carpet Cleaning Choice

Happy Customers

My new puppy soiled our new bedroom carpet. I called AB Pro and told them it was an “emergency”. They understood my concern and fit me into their busy schedule that same day. They arrived promptly (Diane & Ron) and set to cleaning carpet and rugs throughout the apartment where they found stains. What a relief! Such nice people. I highly recommend them for all your floor/carpet/upholstery cleaning.” 

“What can I say- couldn’t have asked for a better experience! Showed up right on time, very friendly, very professional, and invited me to watch as my carpet was transformed! I could clearly see the line between dirty and clean carpet! Did the whole house and removed some pesky stains. Took us step by step through the invoice so we knew exactly what we were paying for. Truly two of the nicest people you could invite into your home! 5 stars is not enough!”

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F.A.Q.

How do you guarantee customer satisfaction?

We don’t get call backs too often, but we are happy to come back out and address any situation that might arise. However, you must call us within 24 hours of the original appointment. We do not guarantee our results, as sometimes the stains and soil, which affect the appearance and odor of our carpets, go deep down into the padding and floorboard. Sometimes the stains and soil in your rugs have become part of the fiber and need to be spot dyed to restore them back to their original beauty. And sometimes the stains and soil, which affect the appearance and odor of your upholstery, go deep down into the cushions. 

Are all carpet and upholstery cleaning agents about the same?

No.   Many common “off-the-shelf” cleaning agents have a high pH, which may negatively affect your carpet.  If it’s too strong, it can take the color out and/or leave a residue resulting in re-soiling. Typically, you will want to rinse out any spot cleaner you apply to the carpet.

Yes.  We have available Dupont Teflon™, which is a carpet/fabric protector designed to keep your carpet or upholstery clean longer.  This adds life and protects from wear.  This service is an additional charge. We can provide you a quote over the phone or while we are already at your home.


Can you apply a deodorizer to my carpet?

Yes.  After we’ve steamed cleaned, we come back in with a special deodorizer that is heavily concentrated.   We use our high pressure sprayer to apply.  Then with a special rake, we get it deep into the carpet.  This stuff is great and lasts a long time.

Once the pet urine treatment is completed, will my pet keep marking that particular place?

The products we use to perform pet urine treatment contain a pet deterrent.  However, each pet acts differently, so we cannot guarantee that your pet will stop marking that place we treated.

My carpet is heavily soiled. Will there be an extra fee?

This depends on many factors: Why? There is a huge difference between soil and stains.  Stains that have been there for a long time typically have become a part of the fiber.  And much of the soil and stains go all the way through the padding into the floorboard. When there is a lot of extra time and work, we must charge an extra fee.  Our tech will never do this work without first talking to you!

Won't water ruin my carpet?

Modern carpet technology is basically water resistant, and the limited amount of water left in the carpet due to our high-powered suction leaves the carpets damp, causing no problem to the carpet.

Why do some stains reappear?

This is a problem called wicking.  Wicking is when previously cleaned stains reappear due to liquid remaining in carpet backing & padding.

Why clean my carpets when I've heard that cleaning makes it soil faster and shortens the life of the carpet?

Some cleaning agents cause re-soiling, some do not.  We use a commercial cleaning agent specifically designed to prevent re-soiling.  Some companies use cheaper cleaning agents or methods, which leave a dirt-attracting residue.  Most dry cleaning methods and “encapsulation systems” are inferior, so their agents boost the cleaning agents to overcompensate.  This can leave particles in your carpet that attract dirt. 

Why is the cleaning agent used by AB Pro Carpet Cleaning Inc better for my carpet and upholstery?

It prevents re-soiling and is 100% soap free and biodegradable, with no fillers.  Our agent will not strip away the stain resistance of carpeting and is safe for wool or stain-resistant carpets.  Additional features include: pH Balanced (8.5) • Non-Toxic, Non-Corrosive, Non-Fouling • Non-Allergenic & Odorless • Color Safe Cleaner  

How long will it take for my carpets to dry?

Typically, you can walk on your carpets immediately with every day rubber soled shoes. From 1 hour to 4 hours dry time, conditions apply.  Airflow is what dries carpets.  If it’s cold outside, turn the furnace on and fans if you have them.  If it’s hot outside, open windows and let the air blow through.  Avoid turning on fireplaces since fireplaces tend to create humidity rather than the converse. And be very careful when walking on the stairs until dry as the soles of your shoes will become very slippery.  

There are some areas in my carpet that have wrinkles. What can you do?

It’s common for carpets to loosen up over time.  If you want them stretched down flat, please let us know you’d like to add this service, and we’ll be able to created an appointment to repair the carpet wrinkles.    

Can I have both my area rugs and the carpet that it sits on cleaned at the same time?

Yes. However, the area rug cannot dry over the wet carpet.  After cleaning, the area rug must be taken to another area that is dry and clean.

What should I do if the stains that were cleaned reappear?

Although most stains that are removed from carpets do not reappear, from time to time we run into situations where spots have reappeared after the cleaning.  There are 2 reasons why this could happen: 

1) Something in the pad or the floorboard (pet urine, spilled drinks, etc.) has worked its way back up into the carpet.  This is more common than you might think.  The pad works like a huge sponge absorbing anything that penetrates it.  There is a property of physics that allows the salts in urine to seek airflow, which means the urine finds its way back into the carpet even when the substance is seemingly dry; and 

 2) The second reason spots reappear has to do with PH levels.  Sometimes the PH balance gets shifted to one side or the other of the pH scale.  This could be because spot cleaning efforts previously upset the pH balance before we arrived, or rarely, our agent reacted with some invisible thing already there.  If your situation is a PH issue, we are  happy to make a no-charge visit to correct the problem, which usually involves spraying a neutralizer on the spot and brushing with a carpet rake.

Rug cleaning?

Yes, we clean area rugs! Rugs come in all different types and sizes and vary greatly in cost value — dollar wise and in the heart of the owners. That means they require different treatments. We will talk to you about these various things and recommend the right treatment for your area rug. Precious Persian, oriental rugs, and other woven tapestries need expertise when stained or damaged. We are the master of the royal antique rugs and carpets. We provide a superior rug repair and cleaning in New York. The restoration of your oriental rugs can increase their long-term value. We know the greatest care and patience should be taken in the treatment of hand-knotted carpets. Our rug repair restoration technology reweaves tears and holes, and restores water, rot and moth damage. Fringes, selvages, and bindings are also restored. ​ Matching the antique rugs and yarn dyeing process is a kind of science. We have the ability to recreate all hues of dyed wool.

Why does the carpet under my area rug look different than the carpet surrounding it?

There is a phenomena that occurs beneath area rugs that lay on installed carpet.  At least three factors contribute: 1) The fibres of installed carpets are typically glued to the backing.  The glues off gas and this causes a shift in the PH balance of the carpet, which over the course of 4 or 5 months often develops a yellow tinge in the carpet beneath the area rug.  When this happens, it is usually irreversible; 2) The light usually comes in the windows and dulls the carpet surrounding the area rug. When the area rug is pulled back, you then have a nice bright rectangle where the area rug was (95% of the time); and 3) Dyes from area rugs are often unstable and bleed into the carpet underneath, especially along the edge of the area rug.  By and large, in my experience (and I have a lot of experience), when you put an area rug on a carpet, it is a one way trip.  After about 4 or 5 months, you are going to be committed.  My recommendation is that if you want to spend some money and add color to the room, get some new custom drapes. 

Feel free to call us to get more information on your rug cleaning process.  ​

Can you clean the leather in my car?

Yes, we can clean the leather not only in your car, but your boat and RV too.

How do you clean my tile?

AB Pro Carpet Cleaning uses a scrub brush, a wand and a high pressure rotary tool with dual rotating jets.  This along with the same truck-mount steam/pressure cleaning that we use to clean your carpets.  As well, we use tile and grout specific cleaners that strip away any waxy build up and remove the dirt embedded in the grout lines.

How often should my tile be cleaned?

Typically, for an average size room (entry, guest bath, laundry room) it takes 45-60 minutes.  However, this can vary based on the size of the tile, amount of soil in grout lines, and room configuration.  Then we ALWAYS seal the grout which adds time.

How long will it take to clean my tile?

Typically, for an average size room (entry, guest bath, laundry room) it takes 45-60 minutes.  However, this can vary based on the size of the tile, amount of soil in grout lines, and room configuration.  Then we ALWAYS seal the grout which adds time.

Do you clean tile and grout without sealing it?

Grout is a porous material that will absorb soil and spills just like your carpet.  Applying the sealant makes maintenance for you easier by giving you more time to clean up after a spill.

How long do I have to stay off the floor once the tile has been cleaned and resealed?

To preserve the life of the sealant, we recommend 24 hours for the seal to dry completely.  Please avoid bleach and other harsh chemical cleaners as these can wear away the sealant and cause it to break down prematurely.

What is clear seal?

Clear seal is that invisible layer of protection that penetrates into the pores of the grout.  It is not waterproof.  It will be the color that the grout is after cleaning.

What is color seal?

Color seal transforms the discolored grout back to its original color by providing a layer of uniform color to your grout lines, giving your floor a clean and fresh look.  Along with improving the cosmetic appearance of your floor, color seal provides a protective waterproof barrier that guards grout from spills, dirt and debris.

How long do I have to stay off the floor once the tile has been cleaned and resealed?

To preserve the life of the sealant, we recommend 24 hours for the seal to dry completely.  Please avoid bleach and other harsh chemical cleaners as these can wear away the sealant and cause it to break down prematurely.

How often should I clean my upholstery?

Every 12-24 months according to the recommendations by the manufacturers.  However, if it’s a “high traffic” piece we recommend every 9-12 months.

How long do I have to stay off the floor once the tile has been cleaned and resealed?

To preserve the life of the sealant, we recommend 24 hours for the seal to dry completely.  Please avoid bleach and other harsh chemical cleaners as these can wear away the sealant and cause it to break down prematurely.

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Give us a call, text or email us! Our phone number (845) 309-6941. Email: abprocarpetclean@gmail.com

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