Learn everything you need to know about carpet and upholstery cleaning by turning to AB Pro Carpet Clean™. We are happy to answer questions prior to making an appointment for your services over the phone. Contact us today to speak with us about your specific needs.
Here are a list of frequently asked questions (FAQs):
BEFORE THE CARPET TECHNICIAN ARRIVES
Any recommendations before the technician arrives?
Please pre-vacuum thoroughly the general debris from the carpets. Our system will suck up the little stuff, but larger pieces get caught in our filters. Remove any breakable objects from tight corners and tables near stairs. We move light furniture, but we let you handle small things like toys and clothes. It is helpful if you move any vehicles out of your garage before we get there that you may want to use since the garage is typically blocked once we get started.
*We will be happy to vacuum for you for a small cost of $45 ($60 for commercial).
ABOUT OUR APPOINTMENTS
Do you confirm appointments with a Phone call, Text Message or email?
Absolutely! Shortly after your booking, you will receive a confirmation. Please look it over to make sure all information was entered correctly. Then the day before your appointment you will receive another conformation just as a reminder. If there are any changes, please let us know then.
What time will you show up?
We give you a specific appointment time, with a one hour window, due to factors outside of our control. From time to time, we run into some unusual circumstances. In addition, there is travel time between appointments. If we are going to be later than 30 minutes, you will get a phone call from the technician letting you know his status.
Do you move furniture you are cleaning around?
We move light furniture when there's 2 service people on the call, such as sofas, coffee tables, and chairs in larger rooms such as the living room, dining room, and family room. We do not typically move stereo equipment, big screen TVs, china hutches, pianos, and such larger, or more sensitive objects. In bedrooms, we typically do not move furniture at all (especially on our "whole house" promotions). If you want bedroom furniture moved, please let us know when you make the appointment so we can set extra time aside. It's important for us to stay on schedule.
There is an additional charge for moving furniture that falls outside these parameters. If you have a whole house coupon that says, "exposed carpet in bedrooms only," this does not mean we only clean the carpets in the bedrooms. It means we don't move furniture in the bedrooms, but we move furniture in the other rooms, which we also clean as part of the deal. Just let us know before we schedule your appointment.
Do I need to leave my house while you are cleaning?
For insurance reasons, it is important that you stay close by while our service people are there, unless prior arrangements are made.
Is there a travel charge?
No. There is no travel charge. Travel is included in the service (unless you are outside our service area). However, our service area is quite extensive.
How long will it take to clean my carpets?
Whole houses take about 2 to 3 hours. 3 areas take 1 to 1.5 hours. But, we usually book out 3.5 hours for a whole house to factor in travel, which is a big chunk of the day to set aside and why we really, really, really need at least 24 hours notice for cancellations. As a practical matter, we have become pretty gracious about rescheduling on short notice. We don't charge a cancellation fee unless you don't call ahead and don't answer your door.
What if I want to cancel an appointment?
We only ask that you give as much notice as possible. Almost daily we have calls coming in that need a cleaning right now. If a cancellation or a need to reschedule needs to be, no problem. Just please let us know at least 24 hours ahead of time.
How do you guarantee customer satisfaction?
We don't get call backs too often, but we are happy to come back out and address any situation that might arise. However, you must call us within 24 hours of the original appointment. We do not guarantee our results, as sometimes the stains and soil, which affect the appearance and odor of our carpets, go deep down into the padding and floorboard. Sometimes the stains and soil in your rugs have become part of the fiber and need to be spot dyed to restore them back to their original beauty. And sometimes the stains and soil, which affect the appearance and odor of your upholstery, go deep down into the cushions.
ABOUT THE CARPET CLEANING PROCESS
Can you get all the spots out?
It depends on what they are. Most grayish/blackish stains will come out. Unfortunately, anything with a dye will pose a problem. There is no way to remove a dye spot from your carpet without affecting the original dye applied when the rug was manufactured. So, wood stain, food coloring from popsicles, hair dye, some markers, dyes in some candle wax, etc, often can't be removed. There are a few people that specialize in spot dying carpets. This is a process where the spot is bleached out and a new dye is applied to match the existing color of the carpet. But, it's very tricky and raises special new problems. An exact color match is never guaranteed, some dyes can't even be bleached out, and the bleaching effort can affect the PH balance and leave an orange ring.
Are all carpet and upholstery cleaning agents about the same?
No. Many common "off-the-shelf" cleaning agents have a high pH, which may negatively affect your carpet. If it's too strong, it can take the color out and/or leave a residue resulting in re-soiling. Typically, you will want to rinse out any spot cleaner you apply to the carpet.
Yes. We have available Dupont Teflon™, which is a carpet/fabric protector designed to keep your carpet or upholstery clean longer. This adds life and protects from wear. This service is an additional charge. We can provide you a quote over the phone or while we are already at your home.
Can you apply a deodorizer to my carpet?
Yes. After we've steamed cleaned, we come back in with a special deodorizer that is heavily concentrated. We use our high pressure sprayer to apply. Then with a special rake, we get it deep into the carpet. This stuff is great and lasts a long time.
Once the pet urine treatment is completed, will my pet keep marking that particular place?
The products we use to perform pet urine treatment contain a pet deterrent. However, each pet acts differently, so we cannot guarantee that your pet will stop marking that place we treated.
My carpet is heavily soiled. Will there be an extra fee?
This depends on many factors: Why? There is a huge difference between soil and stains. Stains that have been there for a long time typically have become a part of the fiber. And much of the soil and stains go all the way through the padding into the floorboard. When there is a lot of extra time and work, we must charge an extra fee. Our tech will never do this work without first talking to you!
Won't water ruin my carpet?
Modern carpet technology is basically water resistant, and the limited amount of water left in the carpet due to our high-powered suction leaves the carpets damp, causing no problem to the carpet.
Why do some stains reappear?
This is a problem called wicking. Wicking is when previously cleaned stains reappear due to liquid remaining in carpet backing & padding.
Why clean my carpets when I've heard that cleaning makes it soil faster and shortens the life of the carpet?
Some cleaning agents cause re-soiling, some do not. We use a commercial cleaning agent specifically designed to prevent re-soiling. Some companies use cheaper cleaning agents or methods, which leave a dirt-attracting residue. Most dry cleaning methods and "encapsulation systems" are inferior, so their agents boost the cleaning agents to overcompensate. This can leave particles in your carpet that attract dirt.
Why is the cleaning agent used by AB Pro Carpet Cleaning Inc better for my carpet and upholstery?
It prevents re-soiling and is 100% soap free and biodegradable, with no fillers. Our agent will not strip away the stain resistance of carpeting and is safe for wool or stain-resistant carpets. Additional features include: pH Balanced (8.5) • Non-Toxic, Non-Corrosive, Non-Fouling • Non-Allergenic & Odorless • Color Safe Cleaner
Can I have both my area rugs and the carpet that it sits on cleaned at the same time?
Yes. However, the area rug cannot dry over the wet carpet. After cleaning, the area rug must be taken to another area that is dry and clean.
Please note: 1 Set of Stairs = 6 Steps
Please note: Walk-in closets and hallways are extra
AFTER THE CARPET CLEANING IS COMPLETED
How long will it take for my carpets to dry?
Typically, you can walk on your carpets immediately with every day rubber soled shoes. From 1 hour to 4 hours dry time, conditions apply. Airflow is what dries carpets. If it's cold outside, turn the furnace on and fans if you have them. If it's hot outside, open windows and let the air blow through. Avoid turning on fireplaces since fireplaces tend to create humidity rather than the converse. And be very careful when walking on the stairs until dry as the soles of your shoes will become very slippery.
Can I walk on the carpet right after the cleaning has been done?
Yes. with every day rubber soled shoes. However, we recommend you avoid high traffic until the carpet is completely dry. A lot of traffic may prolong dry time. Use caution as wet feet may cause slipping and falling.
There are black lines around the edges of my carpet. Are they permanent?
Those are called soil "filtration lines," which are created by soot from your furnace, and in some cases, candles. Nearly every home has them to some degree. It's possible to remove them, but it's very time consuming. It requires taping the molding with painter's tape, treating the edges with a cleaning solution, working it in, steaming out with a crevice tool attached to our equipment, and repeating the process as many as 6 or 7 times. A single home can easily take 8 hours just working on filtration. This is available at an additional charge and requires a separate appointment. This is not included as part of our whole house special because of the time involved. Typically, when customers want this done, they will arrange to have us work on the high impact areas a set amount of time, maybe 2 or 3 hours.
There are some areas in my carpet that have wrinkles. What can you do?
It's common for carpets to loosen up over time. If you want them stretched down flat, please let us know you'd like to add this service, and we'll be able to created an appointment to repair the carpet wrinkles.
What should I do if the stains that were cleaned reappear?
Although most stains that are removed from carpets do not reappear, from time to time we run into situations where spots have reappeared after the cleaning. There are 2 reasons why this could happen:
1) Something in the pad or the floorboard (pet urine, spilled drinks, etc.) has worked its way back up into the carpet. This is more common than you might think. The pad works like a huge sponge absorbing anything that penetrates it. There is a property of physics that allows the salts in urine to seek airflow, which means the urine finds its way back into the carpet even when the substance is seemingly dry; and
2) The second reason spots reappear has to do with PH levels. Sometimes the PH balance gets shifted to one side or the other of the pH scale. This could be because spot cleaning efforts previously upset the pH balance before we arrived, or rarely, our agent reacted with some invisible thing already there. If your situation is a PH issue, we are happy to make a no-charge visit to correct the problem, which usually involves spraying a neutralizer on the spot and brushing with a carpet rake.
Yes, we clean area rugs! Rugs come in all different types and sizes and vary greatly in cost value -- dollar wise and in the heart of the owners. That means they require different treatments. We will talk to you about these various things and recommend the right treatment for your area rug. Precious Persian, oriental rugs, and other woven tapestries need expertise when stained or damaged. We are the master of the royal antique rugs and carpets. We provide a superior rug repair and cleaning in New York. The restoration of your oriental rugs can increase their long-term value. We know the greatest care and patience should be taken in the treatment of hand-knotted carpets. Our rug repair restoration technology reweaves tears and holes, and restores water, rot and moth damage. Fringes, selvages, and bindings are also restored.
Matching the antique rugs and yarn dyeing process is a kind of science. We have the ability to recreate all hues of dyed wool.
Why does the carpet under my area rug look different than the carpet surrounding it?
There is a phenomena that occurs beneath area rugs that lay on installed carpet. At least three factors contribute: 1) The fibres of installed carpets are typically glued to the backing. The glues off gas and this causes a shift in the PH balance of the carpet, which over the course of 4 or 5 months often develops a yellow tinge in the carpet beneath the area rug. When this happens, it is usually irreversible; 2) The light usually comes in the windows and dulls the carpet surrounding the area rug. When the area rug is pulled back, you then have a nice bright rectangle where the area rug was (95% of the time); and 3) Dyes from area rugs are often unstable and bleed into the carpet underneath, especially along the edge of the area rug. By and large, in my experience (and I have a lot of experience), when you put an area rug on a carpet, it is a one way trip. After about 4 or 5 months, you are going to be committed. My recommendation is that if you want to spend some money and add color to the room, get some new custom drapes.
Feel free to call us to get more information on your rug cleaning process.
How does AB Pro Cleaning Clean Leather?
We use professional products and conditioners that provide immediate relief to your leathers. By removing and applying a cleaner that removes damaging soils. This will keep your leathers looking and feeling great for a long time.
Why should I clean my leather furniture?
Like your skin, leather needs regular TLC to retain its moisture and softness.
How often does AB Pro Carpet Cleaning recommend leather cleaning?
We recommend a good cleaning every 6-12 months.
Can you clean the leather in my car?
Yes, we can clean the leather not only in your car, but your boat and RV too.
How do you clean my tile?
AB Pro Carpet Cleaning uses a high pressure rotary tool with dual rotating jets. This along with the same truck-mount steam/pressure cleaning that we use to clean your carpets. As well, we use tile and grout specific cleaners that strip away any waxy build up and remove the dirt embedded in the grout lines.
How often should my tile be cleaned?
There are many factors that go into this question....foot traffic, children, pets, and routine floor care will affect how often your tile and grout needs to be cleaned.
How long will it take to clean my tile?
Typically, for an average size room (entry, guest bath, laundry room) it takes 45-60 minutes. However, this can vary based on the size of the tile, amount of soil in grout lines, and room configuration. Then we ALWAYS seal the grout which adds time.
Do you clean tile and grout without sealing it?
Grout is a porous material that will absorb soil and spills just like your carpet. Applying the sealant makes maintenance for you easier by giving you more time to clean up after a spill.
How long do I have to stay off the floor once the tile has been cleaned and resealed?
To preserve the life of the sealant, we recommend 24 hours for the seal to dry completely. Please avoid bleach and other harsh chemical cleaners as these can wear away the sealant and cause it to break down prematurely.
What is clear seal?
Clear seal is that invisible layer of protection that penetrates into the pores of the grout. It is not waterproof. It will be the color that the grout is after cleaning.
What is color seal?
Color seal transforms the discolored grout back to its original color by providing a layer of uniform color to your grout lines, giving your floor a clean and fresh look. Along with improving the cosmetic appearance of your floor, color seal provides a protective waterproof barrier that guards grout from spills, dirt and debris.
How often should I clean my upholstery?
Every 12-24 months according to the recommendations by the manufacturers. However, if it's a "high traffic" piece we recommend every 9-12 months.
How does AB Pro Service Carpet Cleaning clean upholstery?
We use our powerful, hot water extraction unit just like the carpets, but with different tools. Some fabrics do require a more delicate hand in which case we turn the heat and amount of chemicals used down.
What about the manufacturers protective coating?
Along with daily living and dry soils that can help deteriorate that original protective coating, our cleaning process can also remove some of that. We offer (for an additional charge) to reapply a coating for you.
How long does furniture take to dry?
Typical dry time is 4 -12 hours.
Should any other questions arise just ask. Thank you you taking your time to be informed on you rug cleaning process.
We are happy to answer questions prior to making an appointment for your services over the phone. Contact us today to speak with us about your specific needs.